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CMS SYSTEMS PRODUCTS
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
The Automotive Industry is ever evolving, and we endeavour to provide practical solutions to assist dealerships to optimise, control, maintain and manage their services in the best way possible.
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
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Workshop Management
- Enables dealer workshops to streamline the vehicle service process effectively. Starting with booking a vehicle in for a service, either online or in person, and then manages the entire process right through to the concluding CSI follow up call.
The CMS Service Center and Online Service Booking module is designed to seamlessly integrate into in the CMS LMS and Service management module. The easy-to-use solution is configured to provide dealerships with a stronger approach to managing service customers, and tracking.
The CMS Customer Relationship module (CRM) creates and stores complete customer records from all areas of your dealership. This creates a complete record of the customer, their vehicles and interaction history, which enables effective customer aftersales management.
The module also tracks and reports on all aftersales contacts such CSI and Concern Logging (CRP) with case logging and interdepartmental communication ability.
The CMS Service Centre features the following easy-to-use functions:
• Online Service booking from your web site. All bookings are directly injected into the Service Centre Booking module.
• Service advisor control with time bucket facility to accurately plan hours per technician when booking in new customers and confirming online bookings.
• Integrated into most DMS solutions to create and update Work in Progress and generate job cards once customer arrives.
• CMS Inspection app is a tablet driven solution, assisting with electronic check in when customer arrives, to record the condition of the vehicle before entering the workshop.
• Tracking of the service event during the day, with e-mail, WhatsApp and SMS notifications that can be triggered once vehicle nears completion of service.
• Carry-over management with tracking of vehicle and alerts communication to customer in event of delayed action.
• One view of your workshop and services on interactive dashboards.
Manage you workshop and customers more efficient and easy with CMS One Login.
CONTACT US
If you have any questions about this product, you can contact us:
• By email: sales@cmssystems.co.za
• By phone number: 087 051 0000