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CMS SYSTEMS PRODUCTS
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
The Automotive Industry is ever evolving, and we endeavour to provide practical solutions to assist dealerships to optimise, control, maintain and manage their services in the best way possible.
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
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Customer Relationship Management
- To help maximise the full scope of their customer relationships, sales lead through to customer service, CMS Customer Relationship module (CRM) provides dealerships with an end-to-end technology solution that helps drive your customer satisfaction index, in one place.
The module also tracks and reports on all aftersales contacts such CSI and Concern Logging (CRP) with case logging and interdepartmental communication ability.
Depending on outcome of CSi questions, via WhatsApp or USSD mobile submission, CRP benchmarks can be configured by the dealer to set automatic login of concerns against the department of last contact with customer.
After Sales Follow up can be automated, sent at predetermined time from last action.
Cross department communication with central identified customer record. Have a view of all communications, logged against the customer record. Embedded messaging and template driven Bot comms can be pre-configured for each business entity. Linked too GDPR and POPI rules and legislation.
Track and manage your dealership customers’ lifecycle across all departments and interactions with CMS One Login.
CONTACT US
If you have any questions about this product, you can contact us:
• By email: sales@cmssystems.co.za
• By phone number: 0861 999 609