CMS Systems - Home Page
- Home
- PRODUCTS
-
CMS SYSTEMS PRODUCTS
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
The Automotive Industry is ever evolving, and we endeavour to provide practical solutions to assist dealerships to optimise, control, maintain and manage their services in the best way possible.
- CMS Systems is a market leader in cloud-based software solutions for the automotive industry, providing all in one dealership customer management solutions.
-
- TRAINING
- RESELLER
- ABOUT US
- CONTACT US
Workshop Management
- Enables dealer workshops to streamline the vehicle service process effectively. Starting with booking a vehicle in for a service, either online or in person, and then manages the entire process right through to the concluding CSI follow up call.
Seamless Service. Smarter Operations. Satisfied Customers.
Maximise aftersales efficiency with the CMS Workshop Management Solution — a fully integrated module built to streamline service bookings, technician planning, inspections, customer updates, and job card tracking. Whether you manage one workshop or multiple locations, CMS helps your team deliver exceptional service with speed, accuracy, and transparency.
KEY FEATURES
ONLINE & IN-DEALERSHIP BOOKING INTEGRATION
Enable customers to book services online or through your call centre, with instant visibility on the workshop calendar. Reduce double bookings, missed appointments, and manual processes.
TECHNICIAN SCHEDULING & JOB CARD MANAGEMENT
Assign, track, and manage technician workloads with intuitive planning tools and real-time updates. Track every step of the service process from booking to completion.
TABLET-BASED VEHICLE CHECK-IN & INSPECTION APP
Use the CMS Inspection App to guide service advisors through a structured check-in and condition recording process. Capture photos, scan license discs, and log findings — all synced to the customer profile.
LIVE CUSTOMER COMMUNICATION & UPDATES
Keep your customers informed with WhatsApp, SMS, or email notifications. From check-in confirmations to progress updates and additional repair approvals — every interaction is recorded and tracked.
SERVICE DASHBOARDS & PERFORMANCE INSIGHTS
Monitor workshop performance in real time with live dashboards. Track technician productivity, job statuses, customer feedback, and turnaround times — all in one place.
CARRY-OVER JOB MANAGEMENT & AUDIT TRAIL
Easily manage carry-over work with full visibility on outstanding items. Every action is logged, creating a complete audit trail for compliance, accountability, and reporting.
AFTERSALES CUSTOMER SATISFACTION TRACKING
Automatically trigger CSI feedback requests post-service via WhatsApp Bot. Capture customer sentiment, resolve concerns early, and improve retention with actionable insights.
WHY CHOOSE CMS WORKSHOP MANAGEMENT?
• Increase workshop efficiency and throughput
• Enhance customer experience with real-time updates
• Eliminate manual paperwork and reduce errors
• Drive repeat business with post-service engagement
Run Your Workshop with Precision — One Login. One System. Total Control
Ready to level up your workshop?
Contact us today to book a demo and see how CMS Workshop Management can transform your aftersales operations.
CONTACT US
If you have any questions about this product, you can contact us:
• By email: sales@cmssystems.co.za
• By phone number: 0861 999 609